Returns, Cancellations and Refunds

 1. Returns of faulty/damaged/incorrect items

If you have received a faulty, damaged or incorrect item, you can still return it. Just get in touch with us by phone at +357 26 961237 (internal calls will be charged at local rates while calls from abroad will bear the telephone charges for the respective foreign provider) or email us at info@bloomcy.com  and we will help sort it out for you.

 2. Cancellation / Withdrawal

If, for any reason, you wish to withdraw from an online order, you have the right to do so (exceptions apply, see section 3.) at any point from placing the order until fourteen (14) days from the day of delivery of the product(s) to you. This is in line with the Consumer Contracts Regulations 2019. If you buy multiple goods as part of one order which are delivered to you on different days, your cancellation period will end fourteen days after the day on which you receive the last item of your order.

The right to withdraw does not apply to certain "exceptions" specified in section 3., including goods made to your specification, clearly personalized goods, audio or video recording or computer software if you remove the seal, or goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

Before withdrawing, the customers can only examine the goods in a similar manner as if in a shop, allowing them to confirm the good is what they ordered and wanted. If the customer has actually used the goods before sending them back, A. Hadjikyriacos Sporting Co. Ltd can claim compensation for the diminished value resulting from the use.

To exercise your right of withdrawal, you must contact us (A. Hadjikyriacos Sporting Co. Ltd) by means of a clear statement (eg a letter sent by post, fax or e-mail) about your decision to withdraw from this contract at any point from placing the order until fourteen (14) days from the day of delivery of the product(s) to you.  You can use the model withdrawal form, which is not required.

3. Withdrawal Form

To: A. Hadjikyriacos Sporting Co. Ltd

4 Rigenis str., 8200, Yeroskipou, Paphos, Cyprus

Tel.: 26961237

Fax.: 26961539

E-mail: info@bloomcy.com

I/We¹ hereby give notice that I/We¹ withdraw from my/our¹ contract of sale of the following goods/provision of the following service¹

……………………………………………………………………………………………………..,

Ordered on/received on¹

……………………………………………………………………………………………………..,

Order Number

……………………………………………………………………………………………………..,

Name of Customer(s)

...…………………………………………………………………………………………………...,

Address of customer(s)

…………………………………………………………………………………………………......,

Signature of consumer(s) (only if this form is notified on paper)

………………………………………………………………………………………

Date

………………………………………………………………………………………

  • Delete as appropriate.

Important Note: Make sure to include the order number when notifying about a cancellation!

In case of cancellation of an order, the goods must be returned to A. HADJIKYRIACOS SPORTING CO LTD through a Courier service or registered post and should bear insurance.  This is notably necessary should they get lost or damaged. Shipping/delivery fees remain the customer’s responsibility.

The products must be returned in their original package, notably with respect to their packaging, accessories and manuals (etc) and complete working condition, including your invoice as well. Any product that has been damaged, or is not in its original packaging will not be accepted and thus no refund will be made.

A. HADJIKYRIACOS SPORTING CO LTD has the right to perform the necessary tests on the product in order to verify that the said product is in good and working condition.
A. HADJIKYRIACOS SPORTING CO LTD Service Centre normally takes 4-5 working dates to perform the necessary tests on a product.  

 4. Exceptions regarding cancellation and refunds

A customer cannot withdraw from their purchase for:

- A service that has already been performed in full (with the customer's agreement) before the customer decides to withdraw;

- Goods that have been ordered especially for the customer;

- Audio or video recording or computer software if you remove the seal, or goods which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly which the customer unsealed.

The refund applies to products that are returned in their original package, notably with respect to their packaging, accessories and manuals (etc) and complete working condition. Any product that has been damaged, or is not in its original packaging will not be accepted and thus no refund will be made.

We may withhold a refund until we have received the goods back from the customer and performed the necessary tests on the product in order to verify that the said product is in good and working condition.

If the product is not returned in a fully saleable condition or the packaging is damaged, we reserve the right to refuse a refund.

 5. Refunds

If the product is not returned in a fully saleable condition or the packaging is damaged, we reserve the right to refuse a refund.

Your refund will be credited to the original payment card. Bloomcy.com will do its best to reimburse the customer as quickly as possible.

Please note that all shipping fees for goods returned to A. HADJIKYRIACOS SPORTING CO LTD are the customer’s responsibility, except if the product does not conform to the description of the said product. The Customer is advised to insurance the products before sending them to A. HADJIKYRIACOS SPORTING CO LTD.

The refund applies to products that are returned in their original package, notably with respect to their packaging, accessories and manuals (etc) and complete working condition. Any product that has been damaged, or is not in its original packaging will not be accepted and thus no refund will be made.

We may withhold a refund until we have received the goods back from the customer and performed the necessary tests on the product in order to verify that the said product is in good and working condition.

If the product is not returned in a fully saleable condition or the packaging is damaged, we reserve the right to refuse a refund

 6. Complaints

If we do not resolve your complaint internally to your satisfaction, you may refer it to an alternative complaints body which is competent to deal with consumer complaints. Alternatively, you can use the Online Dispute Resolution (ODR) site which is an online, interactive portal for consumer complaints relating to online purchases only, which can be accessed via: https://ec.europa.eu.odr/. Your right to withdraw starts from the moment your order is delivered up to 14 days. You can return the product within this time period, at your own expense, accompanied by your invoice.

A. HADJIKYRIACOS SPORTING CO LTD has the right to perform the necessary tests on the product in order to verify that the said product is in good and working condition.
A. HADJIKYRIACOS SPORTING CO LTD Service Centre normally takes 4-5 working dates to perform the necessary tests on a product. Products that need to be forwarded to the authorized center of their respective supplier might take even up to a month.